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Swift Placements are supporting a well established Law Firm with offices across the North West. Due to expansion, an opportunity is now available for an experienced Housing Disrepair Team Leader to join the team in the Liverpool office.

Job Purpose

As a team leader you are responsible for supervising and managing your team to ensure that the firm’s policies and procedures are followed. You will lead by example and engage the team to achieve goals that contribute to the overall performance and growth of the firm. As a team leader you’ll recognize employee needs, incorporate clear guidelines, and set timelines. You will motivate and inspire your team by creating an environment that promotes positive communication, encourages bonding of team members, and demonstrates flexibility.

Duties & Responsibilities

* Provide strong leadership and management of a team, to meet their targets, goals, and objectives.

* Ensure that workloads are prioritised and allocated effectively.

* Develop and maintain effective working relationships with senior management, other team leaders, all other staff, clients, and external agencies.

* Chair meetings with your team, or other colleagues, when required.

* Responsible for maintenance of high standards of client service through monitoring performance, auditing, and workload distribution.

* To conduct investigations in accordance with the firm’s complaints policy and/or risk process and contribute to analysis of trends, making recommendations for improvements.

* Participate in the development of policy, procedures, and strategic plans for the department.

* To partake in the recruitment and induction of new staff.

* Keep abreast of developments in housing disrepair and ensure that staff are conversant with legislation, regulations, guidance, policies, and procedures relevant to their work.

* Ensure compliance with departmental and firmwide procedures, systems, policies, and practice standards.

* Managing leave requests, including sickness, while ensuring business continuity within your team during periods of leave i.e., ensuring appropriate back up in place and proper preparation has been completed by staff member ahead of any planned leave. In terms of unplanned leave, implementing a contingency plan to ensure uninterrupted continuity of business.

* Completing probation reviews within your team as well as quarterly meetings and addressing individual performance with the support of operations manager and HR when appropriate.

* Dealing with file queries/ support in a timely manor.

* Managing your own caseload with the direct support of a paralegal.

* Ensuring individual and team targets are met with tangible duties.

* Auditing and supervision of team members to improve effectiveness of their work.

* Liaise with fellow team leaders.

* Engage with other department managers to understand and rectify inter-department challenges.

* Meet with director/s regularly to understand business objectives.

PersonSpecification

Previous experience within Housing Disrepair.

Previous experience of management within the legal sector.

Excellent communication skills, verbal and written.

Positive attitude and flexibility within requirements for the role, and to forge and maintain effective interdepartmental relationships.

Tact and diplomacy in all interpersonal relationships with clients, third parties and staff.

Tactful approach to problems, and to be able to handle difficult situations.

Methodical, organised approach to work, self-motivation, and personal drive to achieve quality of work, high standard of client care and performance against targets as an individual, and as a team.

Willingness to grow, learn and develop and ability to give and receive constructive feedback.

Confident and skilful negotiation skills.

Decision making and problem-solving skills.

Excellent time-management skills.

Honesty and integrity.

Computer literate and sound knowledge of Microsoft Office and Proclaim.

Please note: Swift Placements are recruiting for this position on behalf of our client. This is a permanent position in which the successful candidate will be employed directly by our client from commencement of employment subject