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Our client is seeking a dedicated and experienced Customer Service Representative to join their friendly team on a temporary basis to cover Maternity leave.

Please note dute to the location you must have access to your own transport.  

In this role, you will be responsible for providing exceptional service to our customers while ensuring their needs are met efficiently and effectively. You will act as a point of escalation for complex customer inquiries and contribute to enhancing the overall customer experience.

Duties

Respond to customer inquiries via phone, email, and chat in a professional manner.

Analyse customer issues and provide appropriate solutions or escalate as necessary.

Maintain accurate records of customer interactions and transactions through data entry.

Sales order processing using SAP which would be advantage

Ensure adherence to company policies and procedures while maintaining high standards of phone etiquette.

Collaborate with other departments to resolve customer issues promptly.

Skills

Strong analytical skills with the ability to assess situations and provide effective solutions.

Proven experience in upselling products or services in a customer service environment.

Proficient in data entry with attention to detail.

Ability to remain calm under pressure while managing multiple tasks effectively.

Demonstrated experience in providing outstanding customer service with a focus on building relationships.

If you are passionate about delivering exceptional service and have the skills we are looking for, we encourage you to apply for this exciting opportunity as Customer Service Representative.

Due to the unprecedented volume of response, we are currently receiving, regrettably we are no longer able to respond to every application individually. If you have not heard back from us within 48 hours, please assume your application for this role has been unsuccessful. We do read each CV carefully and if the situation changes or another potentially suitable role becomes active, we will be back in contact.

Benefits:

Pension

Free parking

Weekly Pay

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