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Job Title: Front of House Coordinator

Location: East Grinstead - must be a car driver due to location

Contract Details: Permanent, Full-Time, 37.5 hours per week

Salary: £25,000 - £26,000 per annum

About Our Client:

Our client is an organisation dedicated to delivering high-quality, exceptional customer service. With a focus on customer satisfaction, they are committed to providing a personalised and seamless experience from initial contact right through to the end of the customer journey.

Benefits & Perks:

Competitive salary
Comprehensive benefits package, including private healthcare
Wellbeing support programmes
Opportunity for professional growth and development

Responsibilities:

As the Front of House Coordinator, you will play a vital role in managing the customer journey and ensuring a positive experience throughout. Your responsibilities will include, but not be limited to:

Managing the customer journey from initial interaction to the end of the customers enquiry.
Recording customer status on relevant systems and following company policies.
Proactively anticipating and addressing customer's concerns and needs.
Maintaining the smooth flow of customers when they come to visit site.
Effectively communicating with patients and other colleagues regarding updates when onsite.
Typing and compiling letters, quotes and payment reminders on behalf of senior team.
Ensuring the reception environment is maintained to a high standard.

Essential Skills, Qualifications, and Experience:

Excellent interpersonal and communication skills
Strong organisational and multitasking abilities
Previous experience in a customer-facing role
Ability to work well under pressure and prioritise tasks
Proficiency in relevant computer systems and applications

How to Apply:

If you are passionate about providing exceptional customer care and delivering an outstanding customer service experience, we want to hear from you.

If you are having trouble applying, please submit your application, including your CV, to (url removed)

Office Angels are an equal opportunity employer and are acting as a recruitment agency for this vacancy.

Please be aware we receive a lot of applicants for our roles if you have not been contacted within the next 5 days of applying for this role on this occasion you have not been successful but please go to our website for more vacancies - (url removed).

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

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