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Our client HM Courts & Tribunals Service (HMCTS) is an agency of the Ministry of Justice. HMCTS provides administrative support for the legal system across England and Wales, ensuring justice works for everyone.
Our justice system defends our fundamental rights and freedoms. It is a cornerstone of our modern society and it must serve all those who call on it, when they call on it. From some of the most vulnerable people in our society, to families in crisis, claimants and commercial businesses - HMCTS has a responsibility to administer a justice system that is accessible to everyone and operates efficiently.

Temporary Administrator Position - until end of March 2025 with probable extension

Full Time Monday to Friday 37 hours per week

£11.88 per hour

Brook Street are very excited to be recruiting for the MOJ within Nottingham City Centre.

The role is temporary but are due to last until the end of March 2025, with possible extension.

It is predominantly call centre based and the successful candidate will be working on inbound and outbound calls with the public, pursuing monies owed and not paid in respect of warrants of control issued in proceedings before the Civil County Court and Family Court.

The ideal candidates will be passionate about delivering excellent customer service. Your bright, friendly and courteous nature should shine through, along with your initiative and good written communication skills.

Customers calling the centre are often in a difficult and stressful situation and therefore great importance is placed on handling calls with empathy and understanding.

Candidates will be in regular contact with court staff at other HMCTS sites across the Midlands in relation to processing civil and family work. As well as the updating of the Court Records IT system, with the speedy and accurate recording of payments and updates to records and maintaining standard operating procedures in relation to financial controls.

This is a fast-paced position that requires an individual to be able to multitask and move from one call to another quickly.

Required Skills

Good accurate typing/data entry skills
Excellent communication skills both verbal and written
Good strong working knowledge of Microsoft Packages
Ability to follow instructions
Ability to work as part of a team but also able to work independently
Attention to detail and ability to prioritise workloadFull training will be given.

The contact centre offers a service between 8:30 - 17:00, Monday to Friday, and contact agents are required to work between these times on a scheduled basis. Working as part of a flexible team, you will be expected to undertake a range of the functions and responsibilities specified and may be required to work in the County Court Administration Office, Nottingham.

The role is full-time, Monday to Friday, 37hrs, £11.88 per hour with paid holidays and pension option.

If this sounds like the ideal role for you and would like to apply, then please forward your CV to PSR Team at Nottingham. You will be subject to a Standard DBS check and full referencing for the previous 3 years. Due to the number of applications we may not be able to respond to all candidates

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you.

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group