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Service Improvement Panel Member (Customers Only)

Bedford (Hybrid)

£3000 per annum

Fixed term contract – 1 year initially, but can serve a term of 3 years

Part time (4 hours per week)

bpha are looking for 1 Customer to join the other 9 customer members on the Service Improvement Panel.

If you’re a bpha rental customer (tenant) you are eligible to join the panel. The panel is mixed tenure and we do not currently have a vacancy for a shared owner/leaseholder position as these are currently filled.

The Service Improvement Panel works with bpha to look at our performance from a customer viewpoint. You will be an influential customer voice to Board and bpha’s committees, helping to make decisions on the services that effect you. To be a panel member you’ll need to commit to the time equivalent of two days a month and in return, you’ll receive an optional payment of £3,000 per year in monthly instalments along with training and support.

We are looking for someone who is

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Interested in improving services at bpha

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Confident to challenge questions and solve problems

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A good team player

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Good standard of literacy, able to read reports, research and prepare for meetings.

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IT literate Microsoft teams, outlook and word

To apply, please complete the application form and include a covering statement that shows how you meet the above criteria. You will also be asked to answer the following three questions

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Why are you applying to become a service improvement panel member?

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What will you bring to the group (examples, personality traits, lived experience, work or volunteer experience etc)

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What’s one area of service you think should be a priority for the Service Improvement Panel to help improve and why.

Please include a CV with your application.

We want our recruitment to be inclusive – if you have any concerns about completing this application, please speak with Becky Pavey-Kenny