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Customer Service Manager – Tool, Plant & Equipment Hire
? Location: St Helens area
? Salary: £50,000 - £55,000 + Company Car + Private Healthcare
? Job Type: Full-time, Permanent

About the Role

We are looking for a Customer Service Manager with a strong engineering background and proven experience as a Service or Operations Manager in the Tool, Plant & Equipment Hire industry. You’ll lead a team of engineers, drivers, and depot operatives, ensuring high standards of service, operational efficiency, and customer satisfaction.

Key Responsibilities:

✔️ Manage and lead the depot team, driving exceptional customer service
✔️ Oversee daily operations, ensuring equipment is maintained and delivered on time
✔️ Implement and uphold high performance, safety, and compliance standards
✔️ Build and maintain strong relationships with customers and suppliers
✔️ Identify opportunities to improve efficiency, processes, and service delivery

Essential Experience & Skills:

? Proven experience as a Service or Operations Manager in the hire industry
? Engineering background – strong technical understanding of plant, tool, or equipment hire
? Strong leadership skills with experience managing teams
? Customer-focused with a results-driven mindset
? Excellent organizational, problem-solving, and communication abilities
? Knowledge of industry regulations and health & safety standards

What’s in It for You?

✅ £50,000 - £55,000 salary
✅ Company car
✅ Private healthcare
✅ Career progression in a leading hire company
✅ Supportive team & great working environment