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Customer Service Advisor
12-Month FTC | West Malling, Kent | £24,000 | Hybrid Working

Are you passionate about delivering outstanding customer service? Do you thrive in a fast-paced environment where problem-solving and communication skills are key? If so, this could be the perfect opportunity for you.

The Role
As a Customer Service Advisor, you will be a key part of an award-winning team that prides itself on delivering exceptional service. You will support customers with queries via phone and email, ensuring first-time resolution and a high standard of service.

Responsibilities:

Provide helpdesk support and advice via email and telephone
Navigate internal systems and processes with confidence
Liaise with data providers to ensure smooth order fulfilment
Investigate and resolve customer queries efficiently
Maintain high service levels and meet key performance targets
Take ownership of queries and follow up appropriately
Work towards achieving consistent excellence in customer serviceYou will need:

Strong verbal and written communication skills
Ability to multi-task and work under pressure
A detail-oriented and organised approach
Problem-solving skills and a commitment to superior service
Ability to work independently and as part of a team
Proficiency in Microsoft Teams, Word, Excel, and OutlookWhat We Offer

Salary: £24,000 per annum
Hybrid Working: Balance work-from-home and office days
Career Development: Training and growth opportunities
Competitive Benefits Package