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Are you a strong communicator with a passion for providing exceptional customer service? Are you interested in working with a premium food brand? Our client, a leading food organisation, is seeking a Customer Service Advisor on a temporary basis to join their dynamic team in London.

As a Customer Service Advisor, you will be the first point of contact for consumers, ensuring they receive professional and timely responses via multiple channels, including email, telephone, letter, and social media. You will have a strong sense of urgency, resolving issues and escalating where necessary. Collaborating closely with other teams, you will provide necessary information and demonstrate empathy, building a deep relationship with consumers.

Key Responsibilities:

Provide professional, helpful, and timely responses to consumer inquiries
Understand consumer needs and respond appropriately to leave them feeling valued
Work cross-functionally to provide information to other teams
Demonstrate empathy and use every contact as an opportunity to engage and build relationships
Review and report trends in consumer contacts, sharing insights with the marketing teamSkills and Qualifications:

Strong communication skills, both written and verbal
Sound judgement in raising internal awareness and urgency
Analytical mindset to review and group consumer comments
Attention to detail in written and verbal correspondence
Team player with a customer-focused attitude
Ability to thrive in a fast-paced environment
Genuine interest in foodThis temporary position will start on 28th January and end on 14th February , offering full-time hours from Monday to Friday (9:00am-5:00pm) with a half-hour break. The hourly rate is £14.

Don't miss this opportunity to join a dynamic team and contribute to the success of a premium food brand. Apply now and become a valuable member of their customer service team!

Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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