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Historic Royal Palaces is the independent charity that looks after the Tower of London, Hampton Court Palace, Kensington Palace, the Banqueting House, Kew Palace and Hillsborough Castle & Gardens.

Home Palace: Hampton Court Palace
Status: Established/Permanent
Salary: £28,203, Per Annum
Days/Hours of work: Full time, 36 hours per week, Monday - Friday

About the role and about you

We are the independent charity that loves and looks after six of the most wonderful palaces in the world. The palaces are the setting for the stories that shape us all, and we’re bringing them to people in ways that mean more to them. We want everyone to find themselves in the spaces and stories we share. Historic Royal Palaces’ member community is a valuable and engaged audience, whose support helps us to achieve our charitable aims.

In this role, you’ll be supporting the Membership Systems, Finance and Reporting Executive with the delivery of critical member systems and processes.

You will play a vital part in ensuring that the membership functions of our CRM, ticketing and finance systems are running effectively day to day, supporting with system integration, payment collection, data cleaning, and issue resolution.

You will also support the Membership Services team with resolving finance queries and support internal customers with regular reporting and data requests to help us better understand our members and improve our membership offer.

Working closely with the rest of our friendly team, we will support you in building your knowledge of our systems and the organisation. You will already be skilled in using Microsoft Excel to summarise and graphically represent data using pivot tables and will be able to demonstrate experience working with large volumes of data. You’ll have some previous experience of using CRM, ticketing or finance systems to collect payments, and experience working for a membership, charity or heritage organisation would be advantageous. This role would suit an analytical problem solver with high attention to detail, and a passion for driving efficiency through identifying and solving problems.

Benefits include:

Hybrid working (2 days from home per week)
Enhanced holiday entitlement
Generous Employers Pension Contributions (up to 11%)
Annual Pay reviews & Bonuses
Critical Illness Cover & Life Assurance
Family friendly policies and benefits
Staff discounts
Free entry to our six palaces and gardens with up to four guests whenever you like.

Closing date: 23:55pm Sunday 5th January 2025
Interviews: TBC onsite at Hampton Court Palace

We have adopted a hybrid model of part working from home and part working from site, we are open to discussing what best works for individuals and their work life balance whilst also delivering the business requirements.

Historic Royal Palaces is an equal opportunities employer and truly values a diverse workforce. Applications are welcome from candidates regardless of their background.

You may also have experience in the following: Assistant Administrator, Customer Service, Office Assistant, Membership Administration, Marketing Assistant, Member Services Administrator, Marketing Administration, Customer Service Executive, Administration Assistant, Member Services Coordinator, Sales Administrator etc

REF-(Apply online only)