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Role Purpose 

To undertake initial triage assessments to identify support and housing need for clients who may be vulnerable with complex needs. To provide an efficient, person centred, information, advice, guidance, intervention, assessment, assistance and practical support service to residents, enabling them to make informed choices in relation to their housing needs and signpost as necessary.

Responsibilities 

To promote a housing options approach to service delivery by providing advice information and assistance.
To prevent and resolve homelessness/ housing issues by joint working with other departments and agencies.
To triage, carry out initial assessment and assessment of needs for customers and determine if a person is likely to be homeless or threatened with homelessness and refer any cases to the relevant team for specialist prevention/relief work. 
To have an understanding and knowledge of the support needs of all cohorts who may approach the local authority with a housing need, including mental health, substance misuse, offending, learning disabilities, physical health, education employment and training. 
To have an understanding of the Housing Act 1996 Part 7 as amended.
To adhere to policies and procedures relating to the Safeguarding of Children, Young People and Vulnerable Adults

Requirements 

Good Knowledge of the Homelessness Reduction Act 2017 (as amended).
Knowledge of the housing options approach to homelessness prevention.
Experience of working with vulnerable customers within the local authority.
Knowledge of the support needs of vulnerable adults in housing need.

Contract 

Monday to Friday 9an ti 5pm (2-3 days working from the office)
PAYE via Umbrella 
Initial 3 to 6 month ongoing contract 

If you are interested in this position AND meet the requirements, APPLY NOW