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Customer Service Advisor - Hybrid working

Location: Liverpool / Home Based (50% office / 50% home working)
Salary: £24,000
Contract: Full time, Permanent
Hours: Monday to Friday 9am till 5pm (no weekends or late evenings)
Benefits: 28 days holiday + bank holidays, Annual bones, company pension, Life insurance, Private medical insurance

My client based in Liverpool City Centre is looking to recruit Customer Service advisors to work on an inbound Customer Service campaign.

The roles are offered on a permanent basis and are located within the heart of the city but will also offer the opportunity to work from home (50% office / 50% home working)

The hours of work are Monday - Friday, 9am - 5pm (no evenings or weekends). The role will be highly inbound bias however there will, on occasion be the requirement to make outbound calls, following up on inbound / online enquiries through multiple channels.

Working in a fun and vibrant contact centre environment, you will be tasked with:

Taking inbound calls, emails or messages dealing with a variety of customer service queries
Accurate recording of information onto a live system
Resolution of customer enquiries (oral and written) based on competent working knowledge
Query handling in response to customer requests with the support of clear information and processes
Striving to provide a professional service at all times
Identify and implement process improvements in immediate area of work responsibility in order to improve output and customer service

To be considered for the role of Customer Service Advisor you must possess the following;

Have experience within a previous customer service / contact centre role
Excellent written and verbal communication skills
Professional attitude and telephone manner
Have basic IT skills

If you would be interested in applying for the position please apply immediately.

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