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Reporting into the Customer Operations Manager - Live Bingo & Chat Stars, you will work as part of a dynamic customer operations team responsible for the delivery of the live bingo operation for our Omni-channel business for online and our retail clubs.

As Deputy Manager you’ll play a key part in making sure there is consistent delivery of the Buzz Bingo Brand Values, Live Bingo Standards and expectations, and a culture of exceptional customer service.

Your knowledge and experience

Previous experience of managing a team in a face-to-face customer service role, ideally within a bingo, leisure, hospitality, or retail environment 

Previous experience of working within a gaming environment

Evidence of being able to create, manage and drive new Initiatives through others.

Has presence and impact within groups.

Self-aware and welcomes constructive feedback.

Committed to your own and other's development.

Ability to multi-task and effectively operate in a dynamic, constantly evolving environment.

A track record of delivering high levels of customer service & KPI delivery.

Strong customer focus with service values & team principles.

Brings business awareness to decision making.

Understanding of KPI's that may affect the commerciality of the business.

A relentless focus upon customer service standards with strong attention to detail

Hit the Jackpot with Our Benefits

In return for everything you bring, we offer an exciting role in a dynamic business and a great rewards package. We’ll help you build your skills and career as you work with us in a business that never stands still. That means you’ll have access to:

(email address removed) – a physical and mental wellbeing app for you and your family giving you fast remote access to a GP for advice and more

Thrive App – for your mental wellbeing approved by the NHS

My Eva – an online financial expert to help with any money-related matters

Buzz Brights Apprenticeships including – Customer Service Level 3 

Buzz Learning, our digital learning platform with access to 100s of online courses

In-house Training – Fire safety, Food safety 1 & 2, COSHH and more

Access to Trained Mental Health Advocates for advice on your mental wellbeing

Staff discount 50% off bingo tickets, food & soft drinks

Refer a Friend Scheme

Pension Scheme

Your skills:

Ability to work in a dynamic and agile way and deliver on deadlines

A keen eye on attention to detail when delivering outputs of work

Strong communication skills, written, spoken and visual for our internal teams and customer user experience 

Not afraid to explore out of the box thinking to deliver a better customer user experience

Able to adapt quickly to changing demands.

An enthusiastic self-starter who identifies opportunities

For more onformation please see attached job description and apply today!

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