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4Recruitment Services are seeking  a Service Charge Complaints Coordinator to assist our housing association client  based in Southwark, London.

You will be responsible for coordinating incoming enquiries and complaints and delegating them to the appropriate officers. The role requires an individual with the ability to analyse the nature of complaints and the existing backlog, and to allocate or reallocate them as necessary. Therefore, extensive experience in coordination is a prerequisite for this position.

DUTIES AND RESPONSIBILITIES INCLUDE:

Efficiently coordinate and manage incoming service charge complaints and enquiries.
Ensure all complaints are logged, processed, and resolved in a timely and professional manner.
Communicate effectively with residents and other stakeholders to address their concerns.
Maintain accurate records of all complaints and actions taken.
Collaborate with various departments to gather information and resolve issues.
Provide administrative support to the service charge team as needed.   
 ESSENTIAL REQUIREMENTS:

Experience in handling complaints
Service charge experience is preferable, it is not essential
Strong administration skills with a keen eye for detail.
Excellent communication and customer service skills.
Ability to manage and prioritise a busy workload.
Proficiency in using office software and systems. What we offer:

24 hour one on one specialist consultant based within your geographical area
4Recruitment Services Employee Benefits Programme
Our own dedicated payroll support ensuring you get the full benefits of your payment Recruitment is done in line with safe recruitment practices. 4Recruitment Services is an equal opportunities employer.

To discuss this vacancy in further detail or any other vacancies, please contact our Team on (phone number removed) or email  (url removed)