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Due to continued growth and expansion we are currently looking to recruit a Customer Service Admin to join our client based in Mansfield on a permanent basis.

Hours: 8:30am - 5:00pm, Monday to Friday
Benefits:

* 22 days holiday, increasing by 1 day each year (up to a maximum of 25 days)

* Life insurance

* Pension scheme

Essential Duties and Responsibilities:

* Dealing with customer enquiries/processing of sales orders via phone and e-mail. Inclusive of receipt of order, carry out relevant credit checks with finance, data entry, dispatch, invoicing and liaising with all couriers.

* Raising Invoices, quotes, credit notes, complaint forms and collection notes. Updating computer pricelists.

* Adhering to and ensuring all month-end procedures and requirements are completed within the deadlines set.

* Ensuring a professional interface between customers and company personnel whilst developing customer relationships.

* Organising bookings for customer training at our Academy and subsequent administration of certificates etc.

* Utilise the company’s Operating System (COS) ways of working in all relevant tasks and projects.

Experience and Skills:

Requiring excellent communication skills, an ability to organise tasks, keep accurate records and work closely and proactively with all other departments and team members.

The ideal candidate must demonstrate a positive attitude

* Excellent communication skills

* English and Math’s qualifications- GCSE Level

* Previous experience in a customer facing environment

* Fully experienced in the use of MS office programs and data entry

* Own transport for potential travel to secondary sites of business would be preferable.

* Previous experience of using SAP and/or CRM systems would be desirable