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Service Technician
Leyland, Lancashire

About Us

Are you ready to embark on a career with a company that places both its employees and customers at the heart of everything we do? If you're a motivated, customer-focused individual with a clean driving licence and a can-do attitude, we want to hear from you.

You’ll fit in well with us at Medstrom, where we have disrupted the market by providing proven and well-evidenced products and services to our busy customers, helping to make a real difference to both their workload and crucially their patients’ outcomes.

Established in 2010, Medstrom has grown substantially by being patient focused to become the organisation we are today, whilst maintaining an open culture and ethos. In 2022, Medstrom became an Employee Ownership Trust (EOT), unlike any other company in the industry. This allows each employee to have a vested interest in the company, where we can all contribute to and share in the company’s success.

We’re now looking for a dedicated Service Technician to join us and help provide high-quality products to customers across Lancashire.

The Benefits

- Basic salary of £22,500 – with OTE of approx. £25,000+ (with on-call payments)
- Contributory Pension scheme
- On-call and call-out payments in addition to salary
- Discounts and cashback on shopping, supermarkets and holidays as part of our rewards scheme
- 33 days’ holiday including Bank Holidays
- Full Induction with great training and support from dedicated team members
- Receive a treat on your birthday
- Be a part of an employee-owned business, with the associated benefits of having a stake in the company

The Role:

On completion of your training as a Service Technician, you’ll be tasked with ensuring the effective, timely and efficient delivery of products to customer sites, first line fault service visits and repairs against specific service level agreements. You will also undertake planned preventative maintenance activities, field modifications and provide support to customers for the products under contract with Medstrom. All activities are recorded via our job management system.

Main responsibilities of the role:

- Deliver clean, ready-to-use products to and around customer sites
- Collect products after use and return to the service location (this could be Leyland for a short time) for decontamination
- Disinfect, function check, repair and electrical-safety test products
- Complete records of testing, delivery and collection
- Maintain available product stock and spare parts inventory
- Complete product modifications when required
- Provide product demonstrations and basic training to staff
- Maintain a clean and tidy work environment

Hours of work: 37.5 per week working Monday to Friday 8.30am – 4.30pm.

You will also be required to participate in an out of hours on-call rota (once trained) to support the team and the customers, which covers one in three weekends (with time off in the week). This is subject to additional on-call payments.

About You:

To join us as a Service Technician, ideally, you will need to have or be willing to develop the following.

Qualifications and experience requirements:

- Mechanical or electrical background desirable, but not essential as full training will be provided
- Experience of delivery driving and planning routes would be desirable
- Full UK driving licence required (we use long wheelbase vans, but training and support to build confidence in manoeuvring these vehicles will be provided where required)

Personal Requirements:

- A proactive, ‘can-do’ attitude
- Excellent customer service and communication skills
- Ability to work under own initiative, and follow procedures to achieve deadlines
- Basic PC skills to include email and MS Office
- DBS Checked (or the willingness to complete one)

Please note, this role will involve manual handling - lifting, carrying and loading Medstrom products into the van.

Webrecruit and Medstrom are equal opportunities employers, value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be.

This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency