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Applications Manager

London Bridge

Up to £73,000

Hyde is looking to recruit an Applications Manager.

Hyde is one of the UK’s leading and award-winning providers of affordable homes in London, the South-East and surrounding areas. We provide and manage 50,000 homes to over 100,000 customers. Our ethos is simple, by providing customers with a safe and decent home it allows them to realize their potential, enjoy their environment and contribute to their community.

As an Applications Manager at Hyde you will be working within the Technology Team to oversee the smooth operation, maintenance, and development of the housing management systems for the Hyde Group.

You'll be joining us at an exciting time, with several impactful projects underway, including a proposed re-implementation of our Housing Management System (HMS), strategic initiatives focused on continuous improvements, and a solution re-platforming project. In this high-visibility role, you will lead the implementation efforts, driving the design and architecture discussions to shape our HMS solution effectively with close collaborating with business stakeholders and peers. This position also offers significant growth opportunities within the organization and the chance to represent HMS as part of a comprehensive digital transformation initiative.

Responsibilities

* Oversee the housing management systems for the Hyde Group, ensuring they are up-to-date, secure, and properly integrated.

* Managing projects , applications and databases, setting protocols and procedures, communicating within and outside of the organization, managing others, identifying risks, managing the application life cycle, and providing ongoing technical support.

* Proactively monitor and maintain the housing applications to minimize downtime and disruptions, troubleshooting technical issues as needed.

* Develop solutions for resolving complex service issues and propose them for review by senior management.

* Collaborate with other teams in the tech department to deliver tech wide projects.

* Collaborate with colleagues in the Technology team to plan and execute system upgrades and implementations, ensuring minimal disruption.

* Ensure confidentiality, integrity, and availability of housing-related data by implementing robust security measures and compliance with data protection regulations.

* Liaise with key stakeholders, including staff, management, and external vendors, providing technical support and addressing system-related enquiries.

Skills and Experience Required

* 10+ years of Application Management experience.

* Strong line management and people management skills.

* Stakeholder management and strong communication skills.

* Supplier performance management skills.

* Task prioritization, project planning and road mapping, bringing actions to closure.

* Experience implementing applications or business systems.

* Experience working with a housing management system - Northgate (NEC) is highly preferred.

* Service Charge processing experience will be a big plus.

* Understanding of agile Principles.

* Problem solving skills.

* Quick learner.

Benefits

* A fantastic pension

* Life assurance

* Great holidays

* An award-winning flexible benefits package

* Volunteering days

Diversity and inclusion are integral to the Hyde Group, we strive to build and nurture a culture where inclusivity is the norm and not an initiative. Many of the greatest ideas and discoveries come from a diverse mix of minds, backgrounds, and experiences, and we’re committed to cultivating an inclusive workplace which reflects our customer profile and where everyone is proud to be unique.

Hyde is a disability confident employer and we are here to support you with any reasonable adjustments that you need throughout the recruitment process.

We reserve the right to close this advert as soon as a suitable candidate has been identified