Login to Apply

Freightserve recruitment are looking for an experienced Freight Customer Service Person who has Import / Export experience. The company are in a period or growth and looking to add a new member of staff to their growing team. The company are a niche company based in the West End of London.

The role involves, but is not limited to, the following responsibilities:-

* Assist with shipping documentation

* Provide quotations to current and potential customers

* Liaise with offices abroad

* Keep customer up-to-date, via email and telephone

* Provide solutions to our customers requirements

* Answer telephone calls and email enquiries

* Stock maintenance for customers

* Travel abroad when necessary

* Build and maintain relationships with customers

* Assist the Manager and colleagues as necessary in order to support the team.

* Undertaken additional duties, or assist other members of staff, as may be reasonably requested by your Manager or the Directors.

The knowledge, skills and experience required:-

* Basic knowledge of import/export customs procedures/customs clearance

* Experiences in customer service / logistics

* Ability to build and maintain good working relationships with customers and colleagues

* Attention to details and problem-solving skills

* A good knowledge of the English language, both verbal and written

* The ability to prioritise and organise own workload to tight deadlines

* Sound knowledge of IT systems - Word and Excel

* A good knowledge of French and/or Italian language, both verbal and written

Annual Salary Reviews & Performance Bonuses;

* Salaries reviewed annually and are increased based on performance & longevity.

* Discretionary bonuses are awarded based on performance.

* Pension Scheme (subject to eligibility).

* Cycle To Work Scheme - administered through 'Green Commute Initiative’ (subject to qualifying criteria).

* Electric Car Scheme - administered through 'The Electric Car Scheme’ (subject to qualifying criteria).

Working hours are Monday - Friday 9am - 6pm

As an agency we are fast becoming the number one Freight specialist in the UK. We have a fast growing reputation with most Freight related companies. Freightserve has been established since 1992 working within the Freight Forwarding and Shipping industry