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Are you someone that is looking for a break into IT?

Do you have great people and communication skills?

Do you have some experience doing 1st Line IT Support - sorting out the basic IT issues - have you turned off / on again? Have you rebooted? All the time being friendly, calm, helpful and professional?

Are you available asap for 6 months or so?

If 'yes' we could have a lovely little contract for you!

Location: Houghton Regis, Beds

Rate of Pay: £12.74ph rising to £14.40ph after 12 weeks

Benefits: additional holiday pay
free parking

Days/Hours of work: Mon- Fri 9am 5pm (35 hours per week)

Overview of the role:

* 1st Line Technical Support using Service Desk Software (Samanage).

* undertake UAT testing with the team when required

* Provide efficient and effective support to system users.

* Ensure that service desk requests are logged and processed efficiently, effectively and in a timely manner

* Resolving tickets on a 1st line level and where necessary, take detailed info and escalate to a more senior IT personnel for support.

* Undertake any other related work under the direction of the IT Management Team

Person Requirements :

* Highly motivated with excellent administrative and organisational skills

* Good experience of IT systems and accurate keyboard skills

* Excellent customer service skills, both in person and on the telephone

* Experience in working in a customer focused environment

* Ability to work independently and also as part of a team

* Previous Service Desk experience

This is a temp role to start asap - so if you are available for about 6 months or so and fancy earning a bit of money in the meantime doing a 1st line support role and have the requirements then please send your CV to James Newbury Appointments now for review. if you do not hear back within 3 working days unfortunately you will not have been shortlisted but thank you for your interest and we do hope we can help on another occasion