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Join Our Clients Team as a Customer Service Administrator! ?

Are you passionate about delivering exceptional customer service? Our client, a building regulations organisation, is seeking a Customer Service Administrator for a temporary role in Southwark, London.

Contract Type: Temporary
Hourly Rate: £13.85ph

Hours: 9am - 5pm (1 day in office per week)
Contract Length: 2-4 weeks (potential to be extended)
Location: Just a 7-minute walk from Southwark train station!

Key Responsibilities:

Provide professional customer service to homeowners and installers
Handle inbound and outbound phone and email queries, resolving issues promptly
Maintain and retain member records and accounts with a proactive approach
Problem-solve to ensure compliance with organisational processes
Support membership inquiries and documentation reviews
Assist with payment processing and member correspondence
Ensure certification evaluations meet operational and financial objectives
Collaborate with team members and departments as needed

What We're Looking For:

Previous experience in Customer Service roles
Strong communication and administrative skills
Quick adaptability to new processes and terminology
Ability to work independently and with stakeholders
Experience using Zendesk is a plus!

Why Join Us?

Work in a cheerful, supportive environment. ?
Opportunity for extension beyond the initial contract.
Be part of a dedicated team making a difference! ?

If you're ready to make a positive impact and enjoy a dynamic work atmosphere, we'd love to hear from you! Apply now and take the next step in your career! ?✨

Office Angels is an employment agency. We are an equal opportunities employer who put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. We do this by showcasing their talents, skills and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

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