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Hybrid Recruit are actively recruiting for a Debt Collection Agent, ideally with experience negotiating within the parking related debt environment.

The Debt Collection Agent will be responsible for negotiating payments with debtors, assisting debtors with the resolution of their debt issues and by providing guidance and advice in accordance with agreed KPIs, business objectives and targets.

Responsibilities of the Debt Collection Agent:

* Taking and making telephone calls to customers to resolve outstanding debt issues on behalf of our clients.

* Providing guidance and assistance to customers in respect of their debts, resolving queries and disputes and providing guidance and assistance to the customer where appropriate.

* Correctly identify and manage customers as having a potential vulnerability ensuring that relevant guidance and advice is provided and the case is escalated internally or to our client as per guidelines.

* Where appropriate, negotiating full payment of the debt and fees or establishing an affordable repayment arrangement to clear the debt within internal and client policies and business rules.

* Manage each call-in compliance with company policy, training and guidelines ensuring customers are provided with accurate information and all calls are correctly and accurately updated and noted on internal systems.

* Ensure compliance with all relevant standards, policies and processes such as Data Protection, Ofcom and PCI Compliance.

* Consistently meet or exceed minimum collections and performance standards and KPIs.

Requirements of the Debt Collection Agent:

* Knowledge of debt collection / management especially in a parking related environment would be an advantage

* Experience of working in a call centre or customer service environment

* Excellent negotiation skills with the ability to manage difficult and challenging customers in a calm, non-emotional manner

* Ability to work under pressure in a highly challenging office environment

In return, the Debt Collection Agent will receive:

* Salary: £24,000 - £27,000 / Year - DOE

* 22 Days holiday + Bank Holiday

* Annual bonus up to 20% (5% quarterly), dependant on personal and business performance.

* Company Pension

Should you be interested in the Debt Collection Agent vacancy, please click “Apply Now!” with an up to date CV