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Job Title: Service Scheduler

Location: Plymouth

Contract Type: Permanent, Full-time, Monday-Friday

Ventro, Firntec and LivGreen are an exciting group of companies focused on fire-safety services and net zero retrofit. As the Service Scheduler you will work closely and effectively with service team, scheduling contractors to complete planned maintenance works.  You will be the first point of contact within the service team; answering incoming calls, scheduling contractor diaries and producing weekly reports.

Key Responsibilities:  

Responsible for completing maintenance compliance jobs as requested by Ventro clients.
Weekly reporting – these are to be sent to the maintenance manager and clients as required.
Schedule contractor diaries: these are to be sent on a weekly basis and in 1 week advance of the scheduled works.
Building and maintaining relationships with clients and contractors
Raising requests for contractor support with HR Team
Ensure that all contractors have Ventro uniform and materials/tools required to complete works.
Tenant Liaison
Answer all telephone calls and answer queries as necessary
Ensure that Salesforce is updated accurately for invoicing.
Responsible for updating the database/salesforce and adding new sites/contracts/jobs
Invoice processing
Request ID badges for contractors
Accommodation and travel bookings as required.
The successful candidate will:

Previous administration and/or customer service experience is required.
Excellent communication skills
Confident liaising with clients, contractors and internal staff
Organised
What you will get in return:

Ability to purchase additional annual leave
Healthcare scheme
Regular company events
Cycle to work scheme
Company reward scheme (vouchers, etc)