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An exciting opportunity has arisen for an experienced Duty Manager to our clients state-of-the-art sports facility, based in the heart of South Kensington. This facility serves the university students and staff as well the local community and includes a sports hall, climbing wall, swimming pool, squash courts, state-of-the-art-fitness gym, exercise studio and sports therapy rooms.

This is a customer facing role, and as such the successful applicant must be ready to communicate with a diverse range of customers and demonstrate a strong commitment towards ensuring excellence in customer service and enhancing the customer experience and ensuring that all areas work in accordance with Departmental and Imperial requirements and agreed standards.

What you would be doing

The post holder will be responsible for the day-to-day operations of the Centre including effective leadership, management and support of Recreation Assistants and Gym staff; supporting the management of the pool plant room operations, ensuring regular maintenance tasks and checks are undertaken according to set schedules; be responsible for the Health and Safety of all staff and users of the facility; and ensure that the highest standard of customer service is always delivered.

The successful applicant will have knowledge and previous experience of working in an operational capacity in the leisure industry, where they will be able to hit the ground running to provide this essential cover.

What we are looking for

Proven experience in managing sports facilities/activities

Proven experience in managing people and staff

Understanding of Equal Opportunities within the context of a student leisure environment

Knowledge of swimming pool and plant room operations

Knowledge of health and safety legislation

Understanding of providing excellent customer service and care

Excellent written and oral communication skills

Be flexible and prepared to work unsocial hours if required

What our client can offer you

The opportunity to continue your career at a world-leading institution and be part of our clients mission to continue science for humanity

Benefit from sector-leading salary and remuneration package

Get access to a range of workplace benefits from day one, generous family leave packages, on-site leisure facilities and a cycle-to-work scheme

Interest-free season ticket loan schemes for travel

Be part of a diverse, inclusive, and collaborative work culture with various staff networks and resources designed to support your personal and professional wellbeing