Login to Apply

Purpose of the Role

To support our publicans by ensuring a flow of beer to our pubs whilst maximising cash collection and minimising credit risk to the business.

Relationship building is key with all internal and external stakeholders/customers, whilst also playing a key part in the delivery of the departmental objectives.

Key Responsibilities - Duties and Responsibilities

Manage credit problems of both a short-term and long-term nature.  The Credit Controller should support all publicans, but be assertive when appropriate

Control bad debts by ensuring that the company does not take undue financial risks or non-commercial decisions, ensuring that potential debts are addressed quickly, by applying the Company values and appropriate actions taken to recover arrears, prior to publicans leaving their pubs

Maintain supplies to our pubs within agreed and documented procedures

Regularly review accounts on refer, credit limits and allocate cash

There must be regular telephone discussions with the publican and the RM responsible and use the escalation process where applicable 

Agreed actions must be documented in writing, which must include notes on the account.  

Promote the use of the direct debit method of payment and processing of other payment methods.  E.g. debit cards 

Ensure Navision records are accurate and up to date

Liaise with Loss Prevention Managers regarding charges levied for buying out of EiPP supply chain

Review of direct debit previews to compile accurate direct debit collection amounts and amend when necessary

Manage the volume of both incoming and outgoing calls

Consistent delivery of goals and objectives as set by the credit manager

Skills, Experience and Qualifications

Experience of working in a credit control team preferred

Excellent communication skills, including a clear and concise telephone manner

Ability to show empathy and well-developed listening skills

Strong numerical and analytical skills

Strong organisational and time management skills

Ability to influence at all levels

A positive approach and drive to deliver excellent customer service

Excellent negotiator

Knowledge of Navision preferred

A little bit about us…

The Solihull Pub Support Team offices are light and airy offices in Shirley, Solihull, where you will be greeted by our Welcome Team. We have free onsite secure parking with EV charging and cycle storage, a subsidised canteen serving breakfast and lunch, as well as an onsite pub used for social events. The offices are fully accessible.

What's in it for you? 

25 days annual leave

Annual Leave Purchase Scheme

Pension

Vitality Healthcare

Opt in dental insurance programme

Annual bonus scheme

The Stonegate discount card offering discounts across our managed estate

Online benefits portal offering discounts across the High Street and other retailers

At Stonegate Group, we're proud to be the biggest operator of pubs, bars, and late-night venues in the United Kingdom. Our leading brands are diverse and well-known, including names like Slug & Lettuce, Be At One and Popworld. Find out more about a career with Stonegate Group at .

If you have a disability as outlined by the Equality Act 2010 and require reasonable adjustments to be made during the recruitment process, please let us know in advance so that any support, aids or adaptations can be put in place to assist you. You can contact us on .

#LI-HR1