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Consult2Recruit are currently recruiting X2 Customer Service call handlers to work for our well-known client in Emmerson's Green.

Monday – Friday (Apply online only)/(Apply online only).

Rate of pay per hour is £11.51 and pay is weekly.

This role is to start immediately.

Day to day duties will include.

* Managing inbound and outbound calls – liaising with service users, their families and prescribers

* Booking all delivery rounds in advance for Technicians and Service Engineers

* Ensuring all client and delivery details are correct and up to date, adding updated notes to the system where necessary.

* Ensuring emergency jobs are actioned by relaying the requirements to the technicians and warehouse correctly.

* Answering emails, queries and complaints within the company's agreed timeframes to an exceptional standard.

* Assessing the Technician’s workload to ensure each day’s jobs are varied and evenly distributed

* You will be able to show empathy, patience and remain calm, adopting a positive and appropriate attitude to difficult situations as well as working effectively under pressure.

Full training is provided for this role.

Rate of pay per hour is £11.51 and pay is weekly. This role is to start immediately.

This role is a temp to perm position so it will be an amazing opportunity for the right candidate