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Service Desk Analyst – Nottingham – £25,000 - £26,000

Chase & Holland are delighted to be supporting an established I.T. company based in Nottingham, offering a fantastic opportunity for a Service Desk Analyst to join a leading global innovator in their sector who are going through a period of substantial growth. They are passionate about delivering first class IT service on behalf of their partners. As the Service Desk Analyst, you will be hands on working within the Customer Service team as the primary interface for customers delivering the highest levels of service to meet SLAs and targets. We are looking for someone with experience in a similar role with excellent IT skills.

In Return You’ll Receive:
This is a fantastic opportunity to join a team where you will be valued and work in a friendly team environment
Death in service (2x salary)
Gym discount
Menopause workplace pledge
Retail discounts
Training and CPD encouraged
25 days holiday plus BH
Birthday off
Onsite parking
Service Desk Analyst Responsibilities:
 
Managing the customer support experience within agreed SLAs and KPIs
Following standard processes and procedures
Inputting all customer interaction within company systems
Owning customer issues through to full resolution within agreed customer service level agreements and KPIs
Maintaining agreed SLAs within the escalation process, seeing through to satisfactory completion as required
Demonstrating a strong and clear understanding of contractual obligations
Maintaining strong working relationships with contractual customers and internal/external stakeholders
Any other duties as required
Required Skills & Experience:
Good working knowledge of MS Office packages and office systems
Proven customer support experience
Excellent telephone manner and interpersonal skills
Excellent oral and communication skills
Good organisational and planning skills
Must have the ability initiative to resolve problems
Self motivated, positive and a proactive attitude
Accuracy and attention to detailIf you are interested in finding out about this exciting Service Desk Analyst opportunity, please click ‘apply now’.

Chase & Holland acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. We specialise in finance, supply chain, HR, IT and office support recruitment and comfortably service Yorkshire, Derbyshire, Nottinghamshire, Leicestershire, Staffordshire and Lincolnshire