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Role Purpose 

To provide a customer focused choice based lettings service to the public, through engagement with statutory and voluntary agencies developing partnerships to promote equal access to housing and related services.
To support vulnerable households achieve ease of access to council services and work to reduce the number of homeless households in temporary accommodations by promoting other viable options for rehousing.
Responsibilities 

To provide a customer focused service that has regard to the Equalities Act 2010
To assist vulnerable households to access the choice based lettings scheme with ease and to work closely with partner agencies to achieve this
Assisting applicants with the different stages of the application process
Attending partner agency workshops, advice sessions or meetings (representing the team where necessary) with the aim of sharing information and promoting ease of access to the choice based lettings service
Undertaking priority assessments of need and Part 6 reviews in accordance with the allocations policy
To develop the choice based lettings scheme through the development of procedures and online content
To answer correspondence within corporate timescales
To coordinate the annual review of the Housing register, ensuring data is kept up to date
Requirements 

knowledge of the legislation regarding a local authority’s lettings schemes and homelessness, including code of guidance and case law
Knowledge of issues regarding access to inner-city housing
Knowledge of Equalities legislation and good practice and its application in relation to housing services
Experience working in a housing association or council is a requirement for this position
Experience of service delivery to members of the public preferably those in housing need
Contract 

Monday to Friday 9am to 5pm 
This is not a Hybrid position, only 1 Home working day, the rest of the days will be in the office.
The position is minimum 6 months
PAYE via Umbrella
This period closes 13/12/24
If you are interested in this position AND meet the requirements, APPLY NOW