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Resident and Community Engagement Officer
Our client is a leading provider of affordable housing solutions, committed to creating thriving communities and improving the lives of their residents. With a focus on quality, innovation, and customer satisfaction, they are dedicated to delivering exceptional service and exceeding expectations.
About the Role:
As a Resident and Community Engagement Officer, you will play a vital role in fostering positive relationships between residents, stakeholders, and the wider community.
You will be responsible for:
* Resident Engagement: Actively listening to and addressing the needs and concerns of residents, ensuring they feel valued and supported.
* Community Outreach: Building strong partnerships with local organizations, charities, and authorities to create vibrant and inclusive neighborhoods.
* Safeguarding: Efficiently handling and resolving complaints, compliments, and safeguarding concerns, while identifying opportunities for service improvement.
* Communication & Administration: Effectively communicating with residents, stakeholders, and internal teams, maintaining accurate records, and managing your time efficiently.
Required Skills and Experience:
* Excellent communication and interpersonal skills
* Strong organisational and time management abilities
* Ability to build and maintain positive relationships
* Experience working in a customer-facing role (preferred)
* Knowledge of community engagement principles and practices (preferred)
We look forward to hearing from you!
S Knights Recruitment are a specialist Employability and Skills recruitment agency. We recruit for Colleges and Training Providers across the UK.
Location: Office based, Birmingham
Contract: Temporary
Salary: £26,000 - 28,000