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Claims Handler

Newcastle-Under-Lyme

£22,500 - £25,000 per annum

Monday to Friday, 37.5 hours per week

Are you an experienced Claims Handler seeking a new challenge with a team that excels beyond industry standards?

Our client boasts over a century of combined claims expertise, providing you with the opportunity to grow, broaden your knowledge across diverse insurance products, and pursue professional qualifications.

What You'll Be Doing:

Managing a caseload of insurance claims across a multi-client team
Overseeing all stages of the claims process from initiation to resolution
Responding to inquiries from customers, clients, and suppliers in a timely manner
Assuming responsibility for a key aspect of the customer experience throughout their insurance claim journey
Communicating with clients, customers, and suppliers through an omni-channel approach, including email, phone, and a bespoke messaging service
As a senior role, demonstrating self-motivation, with the ability to effectively prioritize tasks and operate with a high degree of autonomy
Undertaking leadership responsibilities, including managing a team of surveyors within a designated region, as well as triaging insurance claims and appointing appropriate suppliers to ensure optimal outcomes for the customer while managing costs for the insurer
We're looking for someone who:

Prior experience in customer service, with a focus on preventing and resolving complaints
Experience within the insurance industry, specifically in household insurance
Relevant qualifications such as Buildings Insurance for Claims Handlers, Technical Modules, or other job-related technical certifications
Strong IT skills, with the ability to navigate and utilize multiple systems effectively
Excellent communication skills, both written and verbal
Strong organizational skills with the ability to manage tasks efficiently

If you're passionate about customer service, thrive in a fast-paced environment, and are eager to learn and grow, we'd love to hear from you.

Please send your CV to  or call (phone number removed)

INDCOM