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Location: Magna Park, Lutterworth
Contract type: Full time, Permanent
Hours: 14:30 – 23:00 shift - Monday to Friday
Salary: Up to £51,000 plus car / car allowance, 33 days holiday, pension, bonus, life assurance, employee assistance programme, wellbeing support, and flexible benefits scheme
 
As a Technical Operations Manager you will lead, manage, and motivate a team of first line managers to achieve business and technical goals; through focusing on continuous improvement, quality and attention to detail.  You will also plan and manage Customer requirements whilst focusing on KPI’s, financial targets, self and staff development.
 
As part of your key responsibilities you’ll:

Understand and be actionable for impact of actions on departmental costs
Ensure that weekly daily and monthly performance reports are maintained to provide accurate visual information for the team
Ensure health, safety, environment, and housekeeping standards are delivered on an ongoing basis and actively promote individual responsibility for health and safety
Ensure all direct activities have a relevant standard operating procedure which are compliant to client provided work instructions (GSX and Agile)
Ensure the team provides an End of Day report which accurately reflects operational status and any issues with corrective action plans
Produce detailed process failure evaluation reports, including reference to relevant client systems output
Actively pursue the elimination of waste through the application of continuous improvement tools and techniques
Proactively use problem solving techniques to explore and promote any initiatives that support driving costs down, without affecting quality
Promote flexibility through skills training and personal development to meet future and current team capability targets
Ensure team absence and performance is being monitored and action taken where necessary, ensuring weekly reviews and accurate reporting
Create and maintain a positive team culture and spirit, encouraging involvement from all team members when sharing group, divisional and team information
Work with appropriate parties to provide solutions to team issues taking account of the appropriate policies and ethical practice
Manage customer interfaces and expectations to ensure excellent customer service is received, ensuring that all internal teams are made aware of any potential client driven changes prior to the changes being implemented
 
About You
 
We’d love you to have the following skills and experience, but please apply if you think you’d be able to perform well in this role!

Practitioner of production process tools ideally Method Time Measurement (MTM) or similar methodology
Extensive experience within a repair or logistics operation
Knowledge of line balancing in a high volume production environment
Continuous improvement – proven capability of process design, process improvement
Sound understanding of Health and Safety legislation
Sound understanding of environmental regulations
Extensive people management experience
Proven experience of training and motivating a large team to achieve their goals
Excellent communication skills at all levels
Proven ability to adapt and change rapidly
Highly customer focused
 
Our recruitment and selection process has been developed to ensure that it is consistent, fair and provides equality of opportunity - all selection decisions are based solely on technical and behavioural competencies.  We do not discriminate on the grounds of race, colour, or nationality, ethnic or national origins, sex, gender reassignment, sexual orientation, marital or civil partnership status, pregnancy or maternity, disability, religion or belief, age or any other current or future protected characteristic as defined in the current Equality Act of England and Wales.   As an organisation we also promote an environment which encourages diversity of characteristics and thought, where you feel included, safe and confident to be the best version of yourself and do your best work every day.

You may have experience in the following: Technical Operations Manager, Production Manager, Operations Supervisor, Logistics Manager, Process Improvement Manager, Manufacturing Team Leader, Repair Centre Manager, Distribution Centre Manager, Continuous Improvement Manager, Health and Safety Manager, Production Supervisor, etc.

REF-(Apply online only)