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Our local authority client based in North London are urgently seeking an experienced Resident Relationship Officer.

*£22.22 an hour Umbrella*

Purpose of role

Accept and assess referrals of multi-faceted complex and often high-risk cases, ensuring that clear outcomes-based plans and risk management action plans are in place and maximising access to a range of other services and interventions to support residents that access the service at point of crisis including:

• Mental health

• Domestic abuse

• Harassment / hate crime

• Loss and bereavement

• Substantial debt and financial hardship

Provides initial and tailored support to new social housing tenants to ensure they are well equipped to understand the rights and responsibilities that come with their new home and how to maximise the opportunities from the raft of services accessible as part of their wider support network.

Provide housing management, support services and manage a complex casework specialising in all people related issues including but not limited to safeguarding, domestic abuse, mental health, children and young people support, older people support, hoarding, property condition, mediation and dispute resolution, anti-social behaviour, alcohol and substance misuse and troubled families.

Skills, Experience, Knowledge & Abilities

Essential:

1. As a regular and intrinsic part of this role requires you to speak to members of the public in English, the ability to converse at ease with customers and provide advice in accurate spoken English is essential and consistent with the requirements of this role. This role also requires you to be polite and courteous when conversing with the public.

2. Knowledge of housing law

3. Understanding of how to apply coaching and /or motivational interviewing tools with customers to drive ownership of problems and solutions

4. Experience of delivering customer facing multi-landlord tenure blind tenancy management, complex casework management

5. Experience of managing a portfolio of complex casework in regards to people support and tenancy management issues

6. Experience of working in face-paced environment, with many competing priorities

7. Experience of working in complex housing organisation and experience of working with vulnerable residents to improve outcomes and sustain behavioural change

Desirable:

1. Specialism, or extensive working experience, in two or more of the core areas: safeguarding, domestic abuse, mental health, children and young people support, support for the elderly, hoarding, property condition, mediation and dispute resolution, anti-social behaviour, alcohol and substance misuse and troubled families

Please apply with your updated CV ensuring that any gaps in employment are explained.

At this point, may we take this opportunity to thank you for the interest you have shown in this role. Unfortunately, due to the high volume of applications that we receive, it is not always possible to respond to everyone. Therefore, unless you hear from us within the next 7 days, your application for this vacancy will have been unsuccessful