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Customer Service Advisor – 12 month FTC

Bedford

Hours 37.5 hours Monday – Friday (08:00 - 16:00, 09:00 - 17:00 and 10:00 till 18:00 - Variable shifts)

Salary - £25,750 per annum

Our client is a prominent leader in supply chain solutions, providing exceptional logistics.

The role's primary responsibility is to address and resolve Customer Service queries from a portfolio of Key Accounts, primarily through phone and email communication. This involves investigating issues, identifying root causes of service failures, and ensuring prompt resolutions. The individual will collaborate closely with the Internal Key Account Manager and team to advocate for the customer and consistently exceed expectations. All interactions will be meticulously recorded in the CRM system to maintain traceability. Timely resolution of queries is critical to avoid any potential impact on patient care due to service delays or failures.

Duties included in this role…

Managing orders from initial receipt to successful delivery
Handling telephone and email enquiries, ensuring prompt resolution
Liaising with operations teams to guarantee seamless delivery
Investigating and resolving queries such as late deliveries and uplift requests
Processing export paperwork for returns and liaising with logistics teams
Keeping clients informed of order and query statuses
Supporting service improvements by identifying root causes of issues
Occasionally assisting in the picking and despatch of life-saving productsWhat our client is looking for in the successful candidate…

Previous customer service experience (ideally in logistics, healthcare, or service provision)
Strong communication skills, both written and verbal
Professional and courteous telephone manner
Excellent organisational skills and ability to prioritise workload
Attention to detail with strong data entry and accuracy skills
Ability to work under pressure and meet deadlines
Proficiency in Microsoft Office
A proactive, problem-solving mindset and a passion for great customer serviceBenefits included…

Onsite Gym/Discounted PureGym membership
33 days annual leave (including bank holidays)
Holiday Purchase scheme
Upto 4% Employer Pension Contribution
2x DIS
Access to Simply Health
24/7 GP, Physiotherapy and Counselling through our EAP service
Cycle to Work Scheme
Access to benefits platform