Login to Apply

Technical Support Team Lead

We’re looking for a proactive

Technical Operations and Support Lead

to join a global, professional services firm as they continue on their on-going phase of growth to help drive service excellence across their IT team.

You’ll manage third-line incident resolution, problem management, and get the most out of ServiceNow and their CMDB. You’ll also lead a talented onsite support team and play a key role in making sure new joiners, leavers, and movers have smooth tech transitions.

This is a great fit for someone who loves optimizing systems, improving processes, and making technology work better for people — all while mentoring and growing a team.

What you’ll do:

Lead resolution of complex technical issues (3rd line support)

Oversee problem management and drive improvements

Optimize ServiceNow and manage the CMDB

Lead and support the onsite tech team

Own onboarding, offboarding, and device management (Intune, Autopilot, SCCM)

Be the go-to escalation point for urgent issues

Collaborate with other teams and keep processes documented and sharp

Track performance metrics and make data-driven improvements

What you’ll bring:

ITIL v4 certification

/knowledge

Strong ServiceNow know-how

Proven leadership experience in IT support teams/function

Excellent communication and problem-solving skills

Project management experience

MCP certification? Great — but not required!

For full details and immediate consideration, please get in touch