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CCTV Operator - Alarm Receiving Operator

Salary Range - Competitive

Full time 12-hour shift pattern 4 nights on and 4 nights off (Permanent)

Overview

QVIS Monitoring is the UK's most Accredited Monitoring Station. With extensive experience within the security and CCTV industry, we've been offering CCTV and Alarm monitoring since 2014. Our clients receive the best service and attention to detail, independently verified each year by the highest UK security regulatory bodies. We're looking for qualified individuals to join the team at our monitoring centre in Havant, Hampshire.

The Role: CCTV Operator - Alarm Receiving Operator

As an Alarm Receiving Operator you will be responsible for answering incoming phone calls to the alarm receiving centre, monitoring customer alarms, CCTV and communicating with customer key contacts regarding their alarms.

​Key Responsibilities: CCTV Operator - Alarm Receiving Operator

* Alarm handling and CCTV Operating on our bespoke software

* PC data entry and basic administration duties

* Edit and handle customer records

* Follow procedures methodically and upholding excellent standards

* Deal with customer requests via telephone and email in a professional nature

* Monitor all systems within the control room in an efficient manner, ensuring that all work is undertaken in compliance with the operating procedures, legislation, and the codes of practice.

* Liaise with Police, other agencies, and designated employees to coordinate the appropriate emergency response by risk assessment and adherence to company procedures.

* Provide routine system support to all clients i.e. system testing, administering alarm configurations

* Participate in departmental administrative duties when needed

* Report all events and actions taken in a clear, legible, and accurate written format.

* Provide efficient and courteous telephone answering service and deal efficiently with all enquiries

* Ensure smooth handovers between operators

Your Skills and Experience: CCTV Operator - Alarm Receiving Operator

* Clear, effective communication and strong interpersonal skills

* The ideal candidate must have exceptional concentration, good attention to detail and will possess excellent customer service skills

* Good organisation and efficiency as you will be expected to multi-task and remain focused for long periods of time

* To be well presented and professional with the ability to work under pressure and remain calm

* Able to evaluate a situation under pressure using good judgement skills

* SIA CCTV Licence is an advantage, but not a must have

* Full training will be given

Benefits:

* Private Healthcare Scheme

* Employee Assistance Programme

* Discounted Gym Membership

* Free onsite parking

* Company Pension scheme

* Cycle Scheme

* 20 Days Holiday

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To submit your CV for the CCTV - ARC Operator opportunity, please press ‘Apply’ now and await further instructions