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Programme Support Office Analyst

London or Manchester (hybrid working model, 2 days a week office based, 3 days remote)

Competitive Salary plus performance related bonus

At the DCC, we believe in making Britain more connected, so we can all lead smarter, greener lives. That desire to make a difference is what drives us every day and it wouldn’t be possible without our people. Each person at the DCC brings a special kind of power to the business, and if you join us, we’ll give you the means to unleash yours. Here, we depend on each other and hold each other accountable. You have the power to challenge and make change, to take the initiative and enjoy real responsibility. Whether it’s doing purposeful work, helping us grow or building the career you want – we’ll give you the support to do it all.

Our secure network for smart meters is transforming Britain’s energy system and helping the country’s fight against climate change: we have an exciting opportunity you to be part of our journey as a Programme Support Office Analyst. Working in the Programme Support Office, you will undertake a range of activities including project reporting and tracking, governance and compliance support, risk and issue management, programme and project documentation maintenance, tool and template management, stakeholder communication and administrative support to the programme team. Specific responsibilities include:

•                    Identifying trends from data and implementing continuous improvement plans to address deficiencies.

•                    Identifying and implementing process improvements applying lessons learned from other programmes.

•                    Running programme support activities ensuring that meetings are planned with agendas, minutes, actions, and pre-reading sent to attendees in advance.

•                    Owning the management of risks, assumptions, issues, and dependencies (RAID) ensuring clear mitigations are in place.

•                    Producing reports ensuring content is accurate, relevant, and appropriate maintaining the ‘single version of the truth’ for your programme/portfolio.

•                    Contributing to the development, implementation and improvement of programme support, assurance, and governance processes developing structured templates and a controlled reporting regime and ensure effective project controls are in place for all projects and programmes.

We want to hear from results driven, delivery focused PSO professionals who have:

•                    Experience of working in complex, fast paced, Portfolio or Programme Office environments with strong working knowledge of best practice, risk and issue management, project governance, planning, budgeting, reporting and change control disciplines and utilising recognised Programme and Project Management (PPM) methodologies.

•                    Effective communication, collaboration and relationship development and management skills including having the confidence to effectively challenge others when and where appropriate.

•                    Excellent analytical skills with and diligence and the ability to identify trends, help shape solutions to problems and appropriately prioritise activities.

•                    Proficient in the use of MS applications including Project, Excel, Word, PowerPoint, and Visio alongside data analysis and dashboard presentation skills – e.g. Power BI, advanced Excel.

•                    Well-established knowledge and understanding of programme or PMO practices.

The DCC’s continued success depends on our people. It’s important to us that you enjoy coming to work, and feel healthy, happy and rewarded. In this role, you’ll have access to a range of benefits which you can choose from to create a personalised plan unique to your lifestyle.

If you want to find out more before applying, please contact Steph Owen or choose ‘Apply now’ to complete our short application process.

We look forward to hearing from you.

As a Disability Confident member, DCC is committed to ensuring an inclusive and accessible recruitment process. If you require any reasonable adjustments, need a copy of this job advert in an alternative format, or have any other questions you’d like to ask before applying, please contact

Capita Opportunity Statement:

The parent company, Capita Plc*, are a leading UK provider of technology enabled business services. We’re supporting and improving the lives of millions of people every day and we can only do this with the right people in place, working towards a shared goal. We encourage an open, honest working environment where everyone can be true to themselves, and people are valued for their differences. We’re always challenging each other to learn and improve, because we know when we work together, we can deliver better outcomes. We work across such a huge range of businesses and sectors, that you’ll have the opportunity to grow and develop your career in any number of directions. You’ll also become part of a network of 63,000 experienced, innovative, and dedicated individuals across multiple disciplines and sectors. There are countless opportunities to learn new skills and develop in your career, and we’ll provide the support you need to do deliver. Our purpose is to create a better outcome for you