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Contract Officer ? Door Entry, Gates & Barriers, CCTV & Warden Call

(£31,375 - Beeston, Nottingham - Perm)

As a contract officer for Door Entry, Gates & Barriers, CCTV & Warden Call you will work within the Mechanical and Electrical (M&E) team within the Compliance and Technical Services department to assist in ensuring our Door Entry, Gates & Barriers, CCTV & Warden Call are kept compliant with statutory requirements.

Key Responsibilities

Work closely with your Contract Manager to deliver programmes of work that offer value for money and deliver good outcomes to the business, stakeholders and customers. Co-ordinate with internal MTVH teams and external stakeholders where necessary
Challenge poor service in line with KPIs, and to ensure good customer service to front line staff and residents and escalate issues as appropriate to the contractors contract manager/s, and MTVHs Contract Manager
Conduct regular reviews to ensure data integrity
Proactively request, collate and analyse information from front line staff, contractors and consultants to assist in the preparation of reports detailing programmes of work and performance (including KPIs). Ensure the data is accurate.
Working with the Contract Manager plan, instruct and monitor repairs, renewals and replacements and ensure any items installed are cost effective and meet statutory, regulatory or MTVH requirements and are on line with KPIs. Be responsible for the contractor keeping the relevant stakeholders informed of these works.
Working with Contractors on complex sites and ensuring works are completed in time and to specification.
Ensure Door Entry, Gates & Barriers, CCTV & Warden Call servicing programs are delivered within the allocated due date.
Ensure Door Entry, Gates & Barriers, CCTV & Warden Call remedial works are completed within the recommended timeframe.
Managing complaints with the Team Coordinator.
What you'll need to succeed

Experience of working with contractors
Organised and prioritises work to meet deadlines in a pressurised customer service environment.
Use information gathered to diagnose problems, draw logical conclusions and suggest clear and practical solutions based upon your analysis
Experience working with data
Excellent PC skills including Microsoft Office packages Outlook, Word and Excel
Please see attached job specification for full details including personal competencies.

What you need to do now

If you're interested in this role, take a look at the attached Job Description for more details and if it?s the ideal job for you, click 'apply now' to forward an up-to-date copy of your CV.

Please note :- we do not currently offer visa sponsorship.

What?s in it for you?

Our benefits include:-

28 days annual leave plus 8 bank holidays (pro rata for part time) per year
2 volunteering days per year for things like helping out in local communities
An additional ?Beliefs day? once a year to have an extra a day off
Supported family friendly approach with extended parental leave
Enhanced pension with matched contributions of up to 9%
Option to buy or sell up to 5 days annual leave per year
Life assurance cover 3 x your salary
Cycle2work scheme
Hybrid Working - Dependent on job role and department
Health cash plan scheme for your everyday healthcare needs which you can add your family members too
Tenancy deposit ? interest free loan to help with rental deposits and season Ticket loan
Access to extensive learning and training opportunities with Wisebox platform
Colleague virtual social platform with our workplace pages where you can keep up to date with the organisational activity and link in with colleagues
Career progression across the organisation with our mentoring/coaching programmes, apprenticeships and career planning support
Employee Assistance Programme- We are committed to the wellbeing of our colleagues and support this as an organisation
About us

We are committed to developing and implementing or maintaining sustainability initiatives to reduce environmental impact and promote sustainable practices within MTVH.

Learn more about our benefits and organisation by viewing our attached document

Our promise

Here at Metropolitan Thames Valley Housing (MTVH) we want to capture the value that difference brings and are committed to promoting equality, diversity and inclusion. We work collaboratively ?Serving people better every day? to educate, support and develop all of our diverse employees and the communities that we serve. We are also part of the disability confident employer scheme.

We want every employee and every customer to feel comfortable enough to be their true self and are working tirelessly in the background to create an environment that encourages our employees to challenge non-inclusive behaviours and to be mindful of their own and other?s wellbeing.

We provide a platform of Network groups for employees to share views, tell us what we?re doing well and recommend improvements. We want to create a real sense of community and a workforce who feel that their opinions are valued. Our Networks groups are:-

Gender
Ethnicity
LGBTQ+
Disability
Our core values of Dare, Care and Collaborate demonstrate that we are a people focused business, solving social issues by working together!

We reserve the right to close this vacancy early if a suitable candidate is found so we do encourage you to complete the application as soon as possible to avoid disappointment