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Job Role: 2nd Line IT Support Engineer (MSP)

Location: Ormskirk

Salary: £26 - 28k plus Medicash, free parking, + more benefits

The Opportunity for you...

Are you currently working at 1st or 2nd line on a service desk, and looking to join a company that offers training, development, and progression? Then this is the job for you. Due to contract wins, our client is looking to add to their service desk team.

As a 2nd line IT Support Engineer, you'll be based in the Ormskirk office for an MSP who provide solutions to a range of clients. These have recently won contracts and in turn, needs to grow out their support team. Safe to say they're heading in the right direction.

The service desk manager strongly encourages the development of his team and is keen for his employees to constantly upskill and in turn be offered promotions - a perfect opportunity for somebody wanting to progress their career.

Ideally, we'd be looking for someone who has:

* Previous experience in either a support desk or customer facing role

* Windows Server 11-10 OS & Desktop OS experience

* Active Directory & Azure AD

* Proven experience troubleshooting and diagnostic experience via logs, tickets and reports

You will be working on a service desk of 8, alongside other engineers, fixing IT issues from external customers to ensure their businesses can run smoothly. You will be working in a busy office environment and will have to be customer focused and able to manage customer expectations. You'll also have the opportunity to complete certifications if you show the willing to study!

If you've had hands on experience in service desk environment, then this could be the opportunity for you. We're after someone who has experience working in this environment and can come and hit the ground running. As well as this, it is important that you have the right attitude and are willing to learn whatever you don't know.

Next steps…

If this sounds like something you would be interested in, you have 3 options

Call Joe White at CRG TEC to find out more. We are really open about the role and the opportunity so if you need to find out more before committing. No problem!
Drop Joe a private message on LinkedIn before applying and he will respond to any queries you have.
If you are happy with what you have read, then attach a copy of your CV to this advert and Joe White will give you a call to discuss further or get back to you if you don't quite hit the mark.We look forward to hearing from you