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POST TITLE: IT Technical Sales Specialist
REPORTS TO: Head of Infrastructure and Software Sales
LOCATION: Main Office

ROLE PURPOSE:

As an IT Technical Sales Specialist, you will understand clients’ technology needs and design tailored solutions. You’ll collaborate with clients and technical partners to ensure successful IT deployments, requiring a strong knowledge of technology, excellent communication skills, and a commitment to service. You’ll also source hardware, securing the best prices and lead times.

KEY RESPONSIBILITIES:

* Product Knowledge: Stay up to date with technology trends, products, and services.

* Client Engagement: Understand clients' needs alongside the Head of Sales and build strong relationships. Conduct technical demonstrations.

* Technical Expertise: Recommend IT infrastructure, networks, cloud, and cybersecurity solutions.

* Technical Support: Provide post-implementation support and troubleshoot issues.

* Solution Design: Collaborate on custom technology solutions and produce Bills of Materials (BoM).

* Training: Guide clients on using solutions and complete vendor training during downtime.

* Quality Assurance: Ensure solutions meet client expectations through quality checks.

* Continuous Improvement: Seek opportunities for personal, team, and solution improvement.

PERSON SPECIFICATION:

* Qualified in a relevant field (e.g., Computer Science, IT) or equivalent experience.

* Proficient in partner products (hardware, software, cloud, networks).

* Sales experience or a strong understanding of sales principles.

* Committed to client satisfaction and service excellence.

* Project management experience and vendor certifications are a plus.

COMPETENCIES:

* Customer Service: Excellent communication and relationship-building skills.

* Problem-Solving: Creative and adaptable in finding solutions.

* Organisation: Able to manage multiple tasks, work under pressure, and meet deadlines.

* Continuous Learning: Proactively seek to improve skills and knowledge