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What you will be doing:

Lead continuous improvement activity on the Monitoring Methodology ensuring that tools, techniques and processes are robust and fit for purpose.
Lead second line of defence assurance reviews in accordance with the annual Compliance Monitoring Plan.
Delivery of high quality Monitoring reports, suggesting remedial action where required and tracking issues to closure.
Undertake root cause analysis of identified issues and provide feedback and/or escalation as appropriate.
Track all raised findings and recommendations made to the business, ensuring actions are closed in a timely manner and that those actions are adequate to address the finding.
Production of monthly QA Mi for the Head of Conduct & Compliance Monitoring to review on an ongoing basis. 
Track delivery of the annual Compliance Monitoring Plan, reporting on completion rates to support the Head Of Conduct & Compliance Monitoring in delivery the CMP on time.
Undertake quality assurance of the Monitoring Team adherence to Methodology providing feedback and coaching as necessary.
Maintain detailed knowledge of all relevant regulatory requirements.
Keeping up to date with industry developments in consumer credit.
Undertake any other reasonable tasks as requested by management. Who you are and what you’ll need:
Our ideal candidate will be a consummate professional with the following knowledge, capability and experience:

Experience of developing and working with Compliance Methodology is advantageous.
Ability to constructively feedback development points to other business functions to drive a positive compliance culture whilst adhering to regulatory and company guidelines.
Experience of carrying out internal monitoring, producing comprehensive reports and advising on remedial action where necessary, tracking issues to closure.
Experience in a Consumer Credit Compliance environment, with proven experience in a similar Compliance role.
Ability to influence stakeholders to take ownership of issues and follow-up to ensure these issues are remediated.
Excellent work ethic with a real passion to drive improvement.
Strong communication skills both oral and written and be able to deliver confidently to all levels of the business.
Calm manner and sensible approach are required, as you may have to deal with difficult situations in highlighting any business issues.
Proactive and able to work on your own initiative, juggle competing demands whilst effectively managing your own workload.
Experience of working with key FCA applicable regulations including PRIN, TC, TCF, SYSC, PERG, CONC, DISP and PSD2
Ability to keep up-to-date with industry developments in Consumer Credit and other relevant regulations.
Leadership experience in a Compliance environment