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Duty Manager

Location: East London
Shift Pattern: 4 days on, 4 days off - (Day Shifts)
Salary: £30,000.00 - £35,000.00 per annum

Are you a motivated professional with exceptional leadership and customer service skills? Join us as the Duty Manager at a prestigious residential development in East London, where you’ll play a pivotal role in delivering first-class service to residents and guests.

What’s in it for you?

Fantastic working culture.
Career progression opportunities.
The chance to work in a dynamic and fast-paced environment.
What You’ll Be Doing:

As the Duty Manager, you will:

Deliver Outstanding Service: Provide exceptional front-of-house facilities and services to residents and visitors, ensuring a welcoming and professional atmosphere.
Lead and Support Staff: Supervise, manage, and train the concierge team, identifying training needs and providing coaching to meet KPIs and SLAs.
Ensure a Pristine Environment: Oversee the presentation of communal areas, ensuring all spaces are maintained to the highest standards.
Manage Parcel and Post Services: Handle deliveries efficiently, conduct parcel room audits, and update parcel management systems as required.
Resolve Resident Queries: Actively liaise with residents, addressing inquiries and resolving issues promptly to maintain satisfaction.
Inspect and Report: Conduct regular site inspections, reporting faults, and raising work orders as necessary.
Support Move-Ins and Move-Outs: Facilitate right-to-rent checks, key handovers, and ensure accurate records of all resident transitions.
Coordinate Bookings and Access: Manage booking requirements for on-site facilities and monitor contractor activities.
Security Oversight: Monitor and address security concerns through CCTV, patrols, and incident reporting.
Administrative Excellence: Update internal systems, manage bookings, and ensure all necessary documentation is accurate and up to date.
What We’re Looking For:

Proven experience in a residential or hospitality environment.
Strong customer service and communication skills, both verbal and written.
Effective leadership and multitasking abilities.
Proficient with IT systems and capable of managing digital tools and reporting software.
A proactive, resourceful, and "can-do" attitude.
Ability to handle complaints professionally and empathetically.
A meticulous approach to safety, monitoring, and documentation.
If this sounds like the right role for you and you match the listed requirements, then please APPLY NOW with a copy of your up to date CV