Login to Apply

Assistant Customer Services Manager - Outbound
Rugby (Car driver essential)
£32,000 - £38,000 per annum + Excellent Company Benefits + Flexibility
Permanent

Purpose of Role:
Overseeing a small team within the Outbound Customer Services, to ensure customers receive an exceptional service.

Duties:
• Overseeing a team of 4 Customer Services Administrators
• Involved in Recruitment/Training/Onboarding/Motivation of staff
• Conduct staff appraisals for development.
• Responsible for overseeing the order processing - ensuring equipment is delivered in a timely and accurate manner.
• Managing escalation of queries, more complex issues and complaints.
• Pro-active to resolve challenges for customers.
• Build excellent relationships with customers.
• Finalisation of projects working with the Sales Team.
• Adhering to company processes and procedures.
• Develop good working relationships with Sales, Logistics and Accounts Departments
• Working closely with the Senior Management Team.

Experience:
• Previous experience managing a team.
• Ability to motivate and lead a team.
• Exceptional Customer Services skills.
• Knowledge of CRM systems.
• Good knowledge of MS Excel.
• Strong Customer Service and Administration skills
• Business Acumen.
• Excellent communication skills.
• Ability to multi-task and work within a fast paced/ever changing environment.
• Flexible/Adaptable

Our client, a highly regarded, forward-thinking company, offers an excellent package, company benefits and flexibility