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Contracts / Project Manager – Gloucester

Permanent, full time

The Contracts / Project Manager is responsible for managing the Contracts department and ensuring the efficient handling of product contracts, from the receipt of orders through to delivery. The role involves daily review of orders from Sales, organizing customer PIM/Kick-off meetings, and ensuring orders align with quotations and are accurately recorded in SU systems. Acting as the main point of contact for customers, the manager will ensure effective communication, resolve contract-related issues, pursue additional costs from customers, and manage commercial risks.

Key Responsibilities:

* Manage new orders throughout the delivery process, ensuring accurate execution.

* Liaise with clients and internal departments to ensure smooth communication and workflow.

* Oversee contract scope, manage risks, and identify opportunities for additional revenue. Ensure contracts are reviewed and updated where necessary in the systems.

* Place requisitions for instruments according to order specifications.

* Provide regular updates to customers on production progress and address any arising issues.

* Manage contracts involving liquidated damages (LDs) by controlling information about program delays and managing customer expectations.

* Handle opportunities for securing additional revenue from clients due to technical changes or delays.

* Coordinate with different departments to ensure alignment with client-driven changes and requirements.

* Lead and mentor the contracts team, ensuring they meet their responsibilities to clients and the business.

* Contribute to the development and improvement of QA procedures and documentation flow.

* Work closely with the workshop manager to understand workloads and priorities.

* Assist the sales team with technical and commercial clarification for bid packages when required.

* Organize and maintain contract files to ensure accurate and accessible information for commercial needs.

Required Experience and Skills:

* Higher National Certificates/Diplomas or equivalent; or at least one year of related experience/training; or an equivalent combination of education and experience.

* Ability to read and interpret safety rules, operating and maintenance instructions, and procedure manuals.

* Strong ability to write routine reports and communicate effectively with groups of customers or employees.

* Capable of solving practical problems and dealing with a variety of variables in situations where only limited standardization exists.

* Ability to understand instructions in written, oral, diagram, or schedule formats.

* Proficient in Microsoft Planner, Excel, Word, Order Processing, and other MS Office applications