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Customer Service/Sales Support

Location: Coventry

Salary: £30,000

Status: Permanent

Hours: Monday to Friday (Apply online only)

Join an Award-Winning Dynamic Team

The Client:

Family business established early 2000, working within an amazing team of people, a wonderful company culture together with unrivalled values of respect, understanding, support and appreciation.

Listed as top 1000 Companies to Inspire Britain

Team focused culture supported by industry-leading benefits and opportunities for personal and professional growth.

This is your chance to be part of one of Britain's fastest-growing companies and shape the future of sustainable building solutions.

Are you ready to make an impact? We’re looking for a driven and enthusiastic individual who is customer centric, supporting the sales team and other areas of the business.

The Role:

* Identifying new Homeowner Sales Opportunities (Deals) through:

Answering the phone

Following up samples

Identification through the managing of the ‘Enquires’ Inbox

* Manage a section of the Homeowner sales pipeline with a view to securing the deals through:

Following up Material Lists

Advising the customers as to Approved Installers and Dealers

Technical support - calls to be transferred to Tech Sales when required

General support to customers wherever required – become a Trusted Advisor

* Gathering and documenting key project information is essential for both of the above to be effective

What We’re Looking For:

* A polite, professional, and persistent telephone manner.

* A proven track record in achieving targets and delivering excellent customer experiences.

* Experience with CRM systems and the ability to adapt to change.

* Strong communication, organisation, and planning skills.

* A “Can do” attitude, with the drive to go above and beyond for our customers.

Ready to take your career to the next level? Apply now and become a key player in our client’s mission to provide exceptional customer experiences and drive sales success