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This is a brilliant opportunity for a candidate with supreme office administration/customer service experience. Working for a business who have a fantastic company culture and are highly supportive, you will be responsible for answering inbound calls, responding to emails and logging information onto the system. This role sits within the company’s service team so candidates will need to have an excellent telephone manner and 5* customer service skills, as well as strong data entry skills.

Role requirements:
• Answering inbound calls and responding within agreed SLA’s
• Respond to emails received in the service inbox
• Creating quotes
• Closing service reports
• Creating and managing returns
• Manage stock adjustments
• Creating contracts
• Logging calls for Engineers attendance

Candidate requirements:
• Strong customer service skills
• Good data entry skills
• Highly organised and able to work in a fast-paced environment
• Working knowledge of SAP and MS Excel would be advantageous

What you need to do now
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