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Customer Service Advisor
Worcester (Hybrid)
£12.06 per hour
Temporary Ongoing Contract
40 hour working week 1 hour unpaid lunch working 5 days from 7
Monday to Friday 7am to 4pm, 8am to 5pm, 8.30am to 5.30pm or 9.00 to 6.00pm, Saturday 8am to 5pm, Sunday 9am to 12 pm.

Customer Service Advisor

The Role

You will work a 5 week rotation with 2 Saturdays and 1 Sunday in every 5 (not on same weekend). The overall purpose of the role is to provide ‘World Class’ Customer Service and effectively achieve the following core responsibilities…

To aid accessibility allowing us to answer all customer interactions presented to the business
To work in-line with our company ethos “Warming lives, protecting our future”
Multi-Channel approach to customer interactions
Capturing, maintaining and ensuring the quality of customer data is met adhering to GDPR
Handling all relevant customer interactions
Advising customers on the best services available
Booking appointments for maintenance and repairs
Remote Troubleshooting utilising problem solving skills and persuasive communication
Resolving customer queries and complaints
Providing technical advice
Ordering literature
Mailbox training with the potential to progress into Live Chat & Social Media
Contributing to the overall performance of the team
Achieving and maintaining both individual and departmental targets
Customer Service Advisor

The Candidate

You will have the following skills, experiences and attributes…

Experience in a customer service role / environment would be advantageous
The candidate must be IT literate, with good numeric and written skills.
They must be personable to allow them to communicate with people of all levels and quick thinking within a pressurised environment
Quick thinking and able to problem solve/use own initiative
Flexible with excellent attendance and punctuality
The candidate will be customer orientated, reliable, and dedicated and self-motivated with the ability to cope under high-pressured conditions in order to achieve collective team and individual targets.
GCSE (or equivalent) in Maths and English, grade C and above are desirable
Customer Service Advisor

The Company

Our client is a leading world class manufacturing organisation and the customer service department provides a vital link between the company and the public. This is a long term temporary opportunity with potential for strong candidates to achieve a permanent role.

Winsearch acts as an employment agency for permanent staff. We recruit for roles based in Engineering & Manufacturing, Food & Drinks, Pharmaceutical, Supply Chain & Procurement and Professional Services.

View our latest jobs today on our website (url removed) and follow us on LinkedIn.

Consultant – April Bryan – (url removed)

ComH

Our clients and their customers come from diverse backgrounds and so do we. We hire our people from various walks of life, each of whom make our company stronger with their talent, uniqueness, and expertise. This is what makes our company special; if you want to help us grow and take this ethos to our clients, then we cannot wait to collaborate with you!

The UK has now left the European Union. Any EU, EEA or Swiss citizens living in the UK that wish to remain in the UK post Brexit need to apply to the EU Settlement Scheme. Although the closing date for applications was 30th Jun 2021, if you have not yet applied but believe that you would qualify under the EU Settlement Scheme, the Home Office have confirmed that they will consider late applications. For further information please see (url removed) />
Many Thanks