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Customer Service Advisor

Location: Edinburgh City Centre
Contract: Temporary (6 months, potential for extension)
Start Date: 28th April
Working Hours: Monday - Friday, rotating shifts (8am-8pm) + 1 Saturday every 4 weeks (9am-4pm, with a weekday off in lieu)
Hybrid Working: Office-based for the first 6 months, then 3 days remote (subject to approval)

Join a Leading Financial Institution & Kickstart Your Career

Are you a great communicator who thrives in a fast-paced, customer-focused environment? Lloyds Banking Group is looking for Customer Service Assistants to support mortgage customers with expert guidance over the phone. This is an excellent opportunity to build your career in financial services with full training, career progression opportunities, and a supportive work environment.

Why Apply?

Competitive Pay: £14.47 per hour with weekly pay
Hybrid Flexibility: Work from home three days per week after the initial six months
Career Growth: Structured training and internal career progression opportunities
Great Benefits:
Holiday allowance
Close to public transport
Employee perks, including discounted shopping, travel, and attraction tickets
Well-being support through dedicated apps and Employee Assistance Programme
Inclusive and diverse workplace with a strong support network

What You'll Be Doing

Handling inbound calls from existing customers with a wide range of queries and request about their accounts
Resolving customer queries efficiently and professionally
Following security and compliance procedures to ensure excellent service
Supporting customers in vulnerable circumstances and directing them to the right team when necessary
Organising and maintaining accurate records

What We're Looking For

Strong communication skills and a passion for customer service
Ability to handle queries with confidence and professionalism
Quick learner who enjoys problem-solving and working in a team
Adaptability and a proactive approach to challengesDiversity & Inclusion

We are committed to creating a workplace where everyone feels valued. We welcome applications from people of all backgrounds, cultures, and abilities. If you need adjustments during the hiring process, please let us know.

Apply today to take the next step in your career