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About the role

Title – Operations Manager

Pay Rate – £45,000 plus company car

Location – Woodlands Place,

Hurricane Way, Wickford, Essex SS11 8YB

Hours - 40 Hours per week

Operations Manager Job Description

At BardWood, we pride ourselves in the efficiency of our organizational processes. To help maintain and grow this standard, we’re seeking an experienced operations manager to oversee daily activities. The ideal candidate will have a sharp business mind and proven success in managing multiple avenues for maximum productivity. This person will be highly skilled in human resources, finance, recruitment and IT management, and be able to develop and maintain an environment of trust, diversity, and inclusion within the operations team.

Objectives of this role

Maintain constant communication with managers, staff, and clients to ensure proper operations of the company

Develop and maintain an honest and positive working relationship with existing and new clients

Consistently seeking potential business opportunities with both new and existing clients maximising business growth and profitability

Implement and maintain the companies process and policy ensuring that all colleagues are upholding and working within the companies Ethos

Develop, implement, and maintain quality assurance protocols

Increase the efficiency of existing processes and procedures to enhance the company’s internal capacity

Ensure that operational activities remain on time and within budget

Track staffing requirements, hiring new employees as needed

Support accounts payable and accounts receivable departments

Oversee the end-to-end recruitment process, maintaining high expectations and standards of all potential candidates

Responsibilities

Lead, motivate, and support a team within a time-sensitive and demanding environment, including career development plans for direct reports and problem resolution

Keep Regional Managers up-to-date with any relevant information, progress or potential opportunities

Organise and attend client meetings in order to manage expectations, setting realistic timelines keeping clients informed of any progress

Manage the overall performance of Operation Support Managers, prioritising workload, setting and achieving realistic goals and objectives

Manage the recruitment process, analysing recruitment data and trends, seek solutions for any potnetial recruitment issues with client by-in

Manage data collection for the updating of metrics to achieve productivity targets, reduce cost per unit, eliminate errors, and deliver excellent customer service