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Family Legal Secretary Gateshead up to 24K

The team has an excellent reputation for undertaking a broad range of family legal work, predominantly public law (Legal Aid).  Referrals come into the team based on this reputation and there is a significant number of walk-in clients.  This vacancy has arisen due to the continued growth in family work.  The caseload is varied, interesting and often complex. 

The role…

On a day to day basis you will assist the whole family team to provide admin and secretarial support including processing high volumes of dictations;
You will liaise with clients on a daily basis to provide updates and support as their case progresses;
You will provide excellent customer service at all times;
You will be providing first class file management, accessing various portals, updating the firm’s client database or CMS (LEAP), and ensuring all communications and documentation is saved to LEAP;
You will be integral in the submission of Legal Aid bills, claims and troubleshooting queries from Cost Draughtsmen;
You will be opening and closing files, producing bills and collecting monies.  
The ideal candidate….

You will have worked in a family law team and have experience of a broad range of family law matter types;
You will have experience of working in public law, and understand the Legal Aid system;
It is essential that you are able to work well within a fast paced environment efficiently and effectively;
You must excel at providing a high standard of customer care and service;
You should be very comfortable and competent using IT including MS Office applications, previous experience of CMS (LEAP is desirable, but full training will be given) accessing and downloading information from Court portals and such like.
You should feel comfortable and confident managing demanding clients, regularly updating clients and working to various deadlines;
You must be able to manage a variety of tasks simultaneously and be very organised with good attention to detail.
You must be competent in audio typing and producing a high quality of work eg letters to clients/other side/Counsel/Court etc and able to produce bundles