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Job Title: Contract Manager - Sustainable FM Operations North - Ref: HS2

Location: Monday – Friday 08:30 – 17:00 (North Region)

Contract Length: 6 Months

Randstad Sourceright, a leading provider of RPO & MSP Recruitment Services, is currently recruiting for a Contract Manager to work for a market-leading business within the facilities management sector.

Role Purpose:

To coordinate resources and stakeholders across multiple HS2 sites, ensuring high-quality, safe, and sustainable client service delivery. Responsible for managing operational performance, ensuring compliance, fostering stakeholder relationships, and delivering financial and operational excellence.

Responsibilities:

Key accountabilities include:

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Manage client services across HS2 sites, ensuring efficient collaboration and performance.

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Build sustainable and meaningful relationships with all client stakeholders.

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Collaborate with the Operations Director and Financial Business Partner to meet financial targets.

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Monitor budgets and financial KPIs for the contract.

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Ensure compliance with all contractual KPIs and relevant legislation.

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Monitor risks and enforce Safety, Health, Environment, and Quality (SHEQ) standards.

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Oversee Resident Engineers and Subcontractors, ensuring alignment with SLAs.

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Manage planned and reactive works, leveraging CAFM systems like Planon Universe.

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Conduct regular reviews, training, and briefings for direct reports.

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Promote teamwork and foster collaboration across operational and support teams.

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Lead contract negotiations and business improvement initiatives.

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Implement effective procedures for service planning, organisation, and monitoring.

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Facilitate client feedback mechanisms to enhance service delivery.

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Conduct regular compliance audits and escalate issues to the Operations Director when necessary.

Key Skills and Competencies Required:

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Facilities Management experience essential.

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Strong knowledge of building services and relevant legislation.

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Experience in using CAFM systems (e.g., Planon Universe) desirable.

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Proficiency in Microsoft Office, particularly Word and Outlook.

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Ability to monitor, review, and drive operational performance effectively.

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Team management experience with the ability to train, develop, and motivate teams.

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Proven experience in fostering collaboration among internal and external stakeholders.

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Ability to remain composed under pressure and think clearly in challenging situations.

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Drive results by identifying and resolving issues efficiently.

Qualifications:

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Professional FM or related qualifications.

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Strong experience and knowledge of working within an FM environment.

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Demonstrated success in managing financial performance and operational compliance.

Our Commitment:

Randstad is dedicated to sustainability and safety. Our collective responsibility is to operate in a manner that minimizes environmental impact while ensuring a safe working environment for all. All employees are expected to adhere to our sustainability and health and safety policies.

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