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Service Desk Coordinator

Location: Gillingham

Rate of pay: £23,000 - £28,000 DOE

Company description

Connect Personnel are representing an outstanding, well-established Fire & Security Company who specialise in Technical Systems design, installation and maintenance of highest quality covering London, the Southeast and across the Country. The quality of their work is to a level of excellent with professional after-sales service which has allowed them to build the business on recommendations alone. They have achieved NSI Gold accreditation and are fully accredited to BAFE and FIA for their customers’ peace of mind.

Job Description

The Diary Coordinator is responsible for managing the diary for all call outs, remedials and maintenance visits across the service department; ensuring work is planned by priority and is logistically and financially correct.

Key responsibilities of the Diary Coordinator

* Reporting to the Service Team Manager and Management Team your duties will be varied and will include but not be limited to the following:

* Scheduling new and renewed maintenance contracts

* Ensure the diary is scheduled and any cancellations are actioned and resolved.

* Managing any diary changes or last-minute cancellations

* Liaising with engineers regarding overtime availability

* Checking Service Department schedules for the day ahead

* Utilising engineers’ skill sets for the relevant jobs

* Optimise available engineering resource to maintain and improve operational effectiveness

* Scheduling engineer’s appointments and supporting with day-to-day engineering requirements

* Work closely with the Engineering Management Team, Account Managers and Service Account Coordinators for the delivery of works within KPI deadlines for service visits and remedial works

* Ensure that communication is maintained throughout the business with a view to cost saving use of labour is maximised and make efficiencies to ensure revenues and margins are maximised

* Undertake general administration duties relevant to your position including data entry and responding to emails and telephone calls

* To learn the roles within and be prepared to help the Service Support Team

* Always be professional and customer centric.

* Work with and support department targets set by Service Team manager, support the service team in processing jobs to ensure department figures are met to successfully pursue all set targets.

Competencies of the Diary Coordinator

* Computer literate

* Good written, oral numerical skills

* Excellent telephone manner

* Excellent organisational skills

Skills of the Diary Coordinator

* Proven history of success within a customer service environment

* Good understanding of Microsoft Office programmes

* Ability to understand matters of a financial nature (including budgeting)

* Ability and desire to learn the legal and regulatory compliance for the fire industry

This is an excellent opportunity to join an innovative and leading firm in its industry. Please contact Connect Personnel for a confidential discussion or apply today