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Peace Recruitment are recruiting on behalf of a leading housebuilder based in Edinburgh who is looking for a Customer Liaison Assistant to join their team. This is an exciting opportunity for a proactive and customer-focused individual with housebuilding experience to contribute to delivering exceptional customer service across new home developments.

Key Responsibilities:

* Act as the main point of contact for customers, addressing queries and providing updates throughout the home-buying process.

* Manage customer interactions from reservation through to post-handover, ensuring a seamless and positive experience.

* Coordinate with internal teams, including site managers and sales staff, to ensure customer requirements and expectations are met.

* Handle any post-completion queries, coordinating with the relevant teams to ensure issues are resolved promptly and efficiently.

* Maintain records of customer communications and manage any necessary paperwork or documentation.

What We’re Looking For:

* Previous experience in the housebuilding industry is essential.

* Strong customer service skills and the ability to manage customer relationships effectively.

* Excellent communication and organisational skills.

* Ability to handle queries professionally and deliver resolutions in a timely manner.

* Proactive attitude and the ability to work well in a team-oriented environment.

What’s on Offer:

* Competitive salary and benefits package.

* Opportunity to work with a leading housebuilder in Edinburgh.

* Career development and progression opportunities.

If you have experience in the housebuilding sector and a passion for customer service, we would love to hear from you! Apply today to join a dynamic team making a difference in people’s home-buying journeys